Shipping Policy

Last updated: August 2026

This Shipping Policy applies to orders placed through www.lumova.co.uk.

UK Delivery

We currently deliver to addresses within the United Kingdom.

Available delivery options, charges and any applicable free-delivery threshold are shown at checkout before you complete your purchase.

From time to time, we may offer promotional free or discounted delivery. Any applicable terms will be displayed on our website or at checkout.

Dispatch

We aim to process and dispatch orders as quickly as possible.

Orders are normally dispatched within 1–2 working days of being placed.

Orders placed on weekends or UK bank holidays will normally be processed on the next working day.

During particularly busy periods, promotions or circumstances outside our control, dispatch may take slightly longer.

Delivery Times

Estimated delivery times will depend on the delivery service selected at checkout.

As a general guide:

• Standard Delivery: approximately 2–4 working days after dispatch.

• Express/Next-Day services: where offered, the estimated delivery time will be displayed at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Tracking

Where tracking is available, tracking details will be sent to the email address provided with your order.

Some lower-value or smaller orders may be sent using a delivery service that provides limited tracking information.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact hello@lumova.co.uk as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply if you ask us to resend it.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact hello@lumova.co.uk with your order number.

We may ask you to allow the carrier's required delivery period to pass before an order can be treated as lost.

Where an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Nothing in this policy affects your statutory rights. Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by UK consumer law.

Damaged Deliveries

Please inspect your order when it arrives.

If your parcel or products arrive damaged, please contact hello@lumova.co.uk as soon as possible, preferably within 48 hours of delivery, and include photographs of the parcel and affected products where possible.

Reporting an issue outside this period does not affect your statutory rights.

Please see our Refund & Returns Policy for further information.

Delivery Restrictions

We reserve the right to restrict delivery to certain locations or postcodes where our carriers are unable to provide an appropriate service.

Any applicable restriction will normally be identified during checkout.

Contact

For delivery enquiries, contact:

Lumova Retail Ltd
Email: hello@lumova.co.uk
Website: www.lumova.co.uk